End-to-End Retail Digital Transformation
Leaner and more efficient on a single platform

70%

Of operating processes digitalized

80%

Responsiveness to business needs

x5

In
deployment & rollout speed
See the Case Study

See UpBase in Action

Book a 1:1 demo to explore features tailored to your business
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
300+ small and medium-sized retail businesses have chosen UpBase

UpBase is Lark's Platinum
Partner in Vietnam

We help small and medium-sized retail businesses build operating systems tailored to each stage of growth: from your first few stores to scaling into a large retail chain.

The right people
the right tasks
the right costs

Low-code/no-code platform
Build a system tailored to your business's real-world needs
Not rigid like off-the-shelf SaaS
Not bulky like ERP

70%

Of operating processes digitalized
No need for an in-house dev team to build and maintain the system
Save on future bug fixes and upgrade costs

80%

In responsiveness to business needs
System designed to closely match real-world workflows
Easily adjust as your business needs evolve

x5

In deployment & rollout speed
Go live in just days instead of months
Start operating and creating value from day one

Is your team spending every day chasing
Messages, spreadsheets, and phone calls?

In many businesses, operational complexity is growing faster than the business itself.

Sales and Inventory SKUs Are Misaligned

Data across sales systems, warehouses, and individual stores is not synchronized, resulting in stockouts, or excess inventory.

Inconsistent Processes Across Stores

Each store handles stocktaking, goods receiving, shift handovers, and reporting differently, making it difficult to maintain control and scale the chain.

Delayed Task and Incident Resolution

Support requests, approvals, and incident handling are managed across multiple channels, missing information and slowing response times.

Lacks Data for Effective Management

Operational data is consolidated manually and updated slowly, making it difficult for Head Office to identify irregularities and make timely decisions.

One shared way of working, so every store runs more smoothly every day

Employees know exactly what to do and by when, no repeated reminders needed
Managers track progress in real time, without having to call each store for updates
Processes, forms, and key information are always on hand and easy to look up when needed
Get Consultation

A management platform built specifically
‍for retail businesses

Designed around the real-world operating model of retail chains, broken into modular components so businesses can deploy flexibly and scale stage by stage
Get Consultation

HRM & retail workforce management

Employee information management: Centralize employee profiles, contracts, positions, and work history by store and region.
Recruitment management: Track hiring needs, candidates, and recruitment progress for each store.
Shift scheduling & attendance: Schedule shifts, track working hours, and quickly manage understaffing and shift swaps.
Payroll & performance: Consolidate attendance, shift, and performance data to support accurate payroll processing.
Book Demo

Onboarding & employee training

Role-based onboarding: Create tailored onboarding journeys for sales associates, cashiers, store managers, and other roles.
Operational process training: Provide work documents, videos, and instructions through a centralized system.
Knowledge checks & competency assessment: Measure employee understanding after each training module or program.
Training progress tracking: Monitor completion status and standards compliance by employee and store.
Book Demo

Store & chain operations

Store status management: Track tasks, compliance levels, and operational issues at each store.
Operational checklists: Standardize tasks by shift, day, or campaign across the entire chain.
Shift handover: Document completed tasks, incidents, and pending items between shifts.
End-of-day operational reporting: Standardize store data submitted to headquarters and reduce reliance on manual Excel files.
Book Demo

Inventory, stock & purchasing

Inventory management: Track inventory quantities and status by store, warehouse, or region.
Purchasing & replenishment: Consolidate demand, approve purchase requests, and track inbound stock progress.
Stock transfers: Digitize transfers between warehouses and stores, with clear status tracking at every step.
Stocktaking & discrepancy management: Reconcile physical stock with system records and identify the causes of discrepancies.
Book Demo

Accounting & finance

Payment request management: Create, approve, and track payment requests based on spending limits and approval authority.
Budget & expense management: Track actual expenses against budgets by store, region, or expense category.
End-of-day revenue reconciliation: Consolidate and reconcile daily revenue across different payment methods.
Management financial reporting: Provide consolidated data for cost control and store performance evaluation.
Book Demo

Operational Communication & Coordination

Unit-based communication: Organize information by store, region, department, or campaign.
Task-linked communication: Assign each request a clear owner, deadline, and status.
Cross-functional coordination: Connect HR, operations, inventory, finance, and store teams within a unified workflow.
Centralized incident management: Receive, assign, and escalate issues to the appropriate decision-maker.
Book Demo

Chain reporting & management

Role-based dashboards: Give CEOs, regional managers, and store managers access to the data relevant to their roles.
Store performance tracking: Compare operational performance across stores, regions, and reporting periods.
Compliance monitoring: Identify stores that have not completed required checklists, reports, or procedures.
Exception alerts: Proactively notify managers of understaffing, low inventory, budget overruns, or overdue tasks.
Book Demo

Partnering with retail chains for successful digital transformation

1. Consultation
2. Digitalization
3. Operational
4. Integration

Step 1: Consultation & implementation planning

Understanding how your retail chain truly operates, before digitalizing it.
Survey the real-world operating model: stores, regional management, and headquarters
Analyze core processes:
Store operations
End-of-day reporting
Shift & staff management
Goods distribution
Clearly define digital transformation goals for each stage
Ensuring digital transformation solves the right operational problems

Step 2: Digitalization
& platform deployment

Standardizing processes and bringing operations onto a unified platform.
Set up a digital workplace for the entire retail chain
Digitalize selected processes:
Store operations
Reporting & approvals
Task-linked communication
Goods distribution
Roll out by store group, avoiding disruption from an all-at-once rollout
Enabling stores, managers, and headquarters to work on the same system, reducing reliance on manual work
Book Demo

Step 3: Operational support
& optimization

Ensuring the system is used effectively in day-to-day operations.
Support the business throughout the real-world operating phase
Assist with:
Process-related issues
Team usage habits
Adjust workflows to match the actual operating reality of each retail chain
Increasing real-world adoption, avoiding a system that's deployed but never actually used
Book Demo

Step 4: Integration
& solution expansion

Scaling the system in step with your chain's growth.
Integrate with the business systems already in use:
POS
ERP
Other management tools
Add new modules and workflows as the chain grows
Move toward an omnichannel model when the business is ready
Adding more stores doesn't have to mean adding more operational complexity
Book Demo

Real results from businesses
That have implemented with UpBase

Partnering with Anna Eyewear on comprehensive digital transformation and operational optimization with Lark

70%

Of operating processes digitalized

x3

Faster new employee training

330+

Staff across the entire system

70+

Stores managed on a single platform
HR Management (HRM)
Project Management
Marketing  Management
Store Operations

Start your retail chain's digital transformation

What you'll get from the session
A assessment of your current operations
A digital transformation roadmap tailored to your business size
A clear picture of investment costs and implementation timeline

See UpBase in Action

Book a 1:1 Demo to Explore Features Tailored to Your Business
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
UPBASE TECHNOLOGY JOINT STOCK COMPANY
J03.LO21 House, Nam Cuong Urban Area, To Huu Street, Duong Noi Ward, Ha Dong District, Hanoi, Vietnam.
Tax Code: 0109361325, issued on September 30, 2020 by the Hanoi Department of Planning and Investment - Business Registration Office
Ho Chi Minh Office:
5th Floor, Vista Building, 19–21 Tan Cang Street, Thanh My Tay Ward, Ho Chi Minh City