A comprehensive operating framework for sustainable eCommerce growth-a practical handbook that helps business leaders and managers get back to basics.

As retail and eCommerce managers or business operators, where can we find a comprehensive, structured, and systematic guide to eCommerce operations in Vietnam? More importantly, such a framework should not only be theoretically sound but also practical, tested, and capable of delivering sustainable growth for businesses.
With over 5 years of experience partnering with thousands of retail businesses on digital platforms, UpBase—one of Vietnam’s leading eCommerce enablers—has distilled a comprehensive operating framework. This framework helps SMEs define clear goals and actionable strategies to achieve sustainable growth on eCommerce, regardless of current and future market fluctuations.
UpBase hopes that this exclusive, first-ever publication—“eCommerce Growth Framework 2025 – A Comprehensive Operating Framework for Sustainable eCommerce Growth”—will serve as a practical handbook for business leaders and managers to “get back to basics.” It enables them to master more than 20 strategies, 100 tactics, and 100 core metrics, while effectively driving both top-line and bottom-line growth—boosting revenue and long-term profitability when applied correctly and consistently.
Part I. Overview of an eCommerce operating framework for sustainable growth
Part II. Key traffic sources and tactics for eCommerce channels
Part III. Solutions to improve conversion rates on eCommerce channels
Part IV. Tactics to increase average order value (AOV) in eCommerce
Part V. Core strategies to improve customer retention in eCommerce
Part VI. Comprehensive solutions for business operations and omnichannel eCommerce management
